Browser rings
If you are in the CRM, the call hits the browser first.
VoiceDedicated number in Espo Pro
You talk.
The book writes.
Answer from the browser, then the phone in your pocket. Calls can be recorded, and the recap lands on the contact — nothing sends until you tap it.
It rings the phone you already have.
Browser first. Then your iPhone. Then voicemail. One number — the book hears every ring.
Then your phone
The same call moves to the number you set.
Then voicemail
The recording and missed-call note land on the contact.
espo.ai/dashboard · ringing
INCOMING · ESPO LINE
Priya ShahDedicated line · CRM first
9:41
RINGINGPriya ShahListing inquiry · 14 Oak
Ringing in the browser
On the call, then in the book.
Ask what happened. The recording is already on the contact. The follow-up waits on you.
Missed
You were on a showing. The line still rang. Recap is on Martinez — second showing Sunday, HOA, lender tomorrow. Follow-up SMS is drafted. Nothing sends until you tap Send.
- Recording already on the contact
- Recap from the call, not a guess
- Follow-up waits on Send
EspoCRM AgentConnected to your Espo CRM · You control every write. Ready
TODAY · 2:14 PM
You2:14 PM
What did we cover on the Martinez call?
Assistant2:16 PMRecap ready · nothing sent
They want a second showing Sunday, asked about HOA fees, and said they’d talk to their lender tomorrow.
Type a message...
Play it back. Then approve the send.
The recording, the transcript, and the follow-up live on the contact — not a side inbox.
Priya Shah12 MIN · READY
0:00
“You're all set for Thursday at 7.”
THE CALL LANDS HERE
One contact. One review path.
The source, transcript, recap, and proposed follow-up stay together, so approval is a decision — not detective work.
- RecordingSaved to Priya Shah
- Transcript + recapSearchable on the contact
- Follow-up draftWaiting for your tapNot sent
Get started
Voice ships with Espo Pro. We put the number in the CRM, then you take the next call from the book.
Book a call
We hear how you take listing and buyer calls.
We build it
Number, routing, and the book — wired in.
Start taking calls
You take the next call. Recap lands on the contact.
Included in Espo Pro
Voice ships with Espo Pro — $2,000 build, $700/mo. Growth Partner for teams.