Call intelligence and coaching

Your team’s real calls. Conversations on the dedicated Espo lines are recorded and transcribed as part of normal work, so the coaching data accumulates without anyone filling out a form.

Coaching scores, objection and follow-up notes, and review inputs per call — enough to answer the question every broker asks: why does one agent convert the lead type another agent keeps losing?

Generic scripts train agents for someone else’s market. This trains them on their own calls — the actual objections, the actual hesitations, the actual moment the appointment was won or lost.

No. They make and take calls on their Espo line like normal; the recording, transcript, summary, and next step land on the contact record automatically.